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Terms and conditions
TERMS & CONDITIONS
This legal notice applies to the entire contents of this website under the domain name www.rnrmctickets.co.uk ("the Website") and to any correspondence by e-mail or telephone between us and you. Please read these terms carefully before using this Website.
rnrmctickets.co.uk is maintained for your personal use. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. We aim to update our site regularly, and may change the content at any time.
Information about Us
www.rnrmctickets.co.uk is a site supplied by RNRMC Enterprises Limited. RNRMC Enterprises Limited is a wholly owned subsidiary of The Royal Navy and Royal Marines Charity. ("We" ) are a company registered in England and Wales under company number 07975823. Registered address Building 29, HMS Excellent, Whale Island, Portsmouth, PO2 8ER.
Our site is intended for use by people resident in the United Kingdom.
By placing an order through our site, you warrant that you are:
(a) legally capable of entering into binding contracts;
(b) at least 18 years old;
When you visit rnrmctickets.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
The practice of sending unsolicited bulk mail ("spam") or e-mail floods ("mailbombing") to RNRMC Enterprises Limited addressees may be considered as an attempt to cause a denial of service, and as such will be considered as a serious security matter that may therefore be pursued with the postmaster of the originating address.
Linking to and from rnrmctickets.co.uk
We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to rnrmctickets.co.uk. However, we do not give you permission to suggest that your website is associated with, or endorsed by, RNMRC Enterprises Limited.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Using rnrmctickets.co.uk content
The material featured on this website is subject to copyright protection unless otherwise indicated. The most up-to-date version of our information will always be that which is available on the rnrmctickets.co.uk website.
We do not provide any guarantees, conditions or warranties as to the accuracy of any third party information and do not accept liability for loss or damage incurred by the use of such third party information under any circumstances.
Limitation of liability
The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the Products, and, in the case of defective Products, refunding the delivery costs, as provided for in Payment & Delivery.
We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.
This clause does not include or limit in any way our liability:
(a) for death or personal injury;
(b) under section 2 (3) of the Consumer Protection Act 1987; or
(c) for fraud or fraudulent misrepresentation.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Our Right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or we notify you of the change to those policies or these terms and conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 10 days of receipt by you of the Products).
Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.
While we make every effort to keep rnrmctickets.co.uk up to date, we do not provide any guarantees, conditions or warranties as to the accuracy of the information on the site.
We do not accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise. This includes loss of:
• income or revenue
• profits or contracts
• anticipated savings
• tangible property
or wasted management or office time in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.
Information about you and your visits to rnrmctickets.co.uk
We make every effort to check and test material at all stages of production. However you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
Any breach of this provision by you would be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Revisions to these terms
We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of the rnrmctickets.co.uk website after a change has been made is your acceptance of the change.
Orders can be made online via www.rnrmctickets.co.uk or over the telephone by calling our Customer Service Team on 02380 170513
RNRMC Enterprises reserves the right to refuse or restrict any order.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
RNRMC Enterprises reserves the right to request additional information from you to verify the identity of the purchaser and where insufficient or incorrect information has been given RNRMC Enterprises reserve the right to refuse to despatch the order.
Although we make every effort to get your order to the correct address on the date specified, parcels may occasionally arrive late due to unforeseen circumstances. Please note that a refund (either whole or partial) will not be provided as long as the parcel is delivered within a period deemed reasonable by RNRMC Enterprises Limited.
Should your order not be delivered within the time specified (i.e. the consignment is lost or stolen in transit) please contact us quoting your order number on 02380 170513.
Please note that we cannot accept responsibility where either the customer has requested that the parcel be left outside or the parcel was left outside the address by the delivery agent or when sent special delivery and no signature is received.
REFUNDS, RETURNS & REPLACEMENTS
RNRMC Enterprises Limited does not operate a returns service on any ticket purchases. If you can no longer attend the event please contact us on 02380 170513. Tickets should not be resold.
Should your ticket order not arrive please contact the RNRMC Enterprises Limited Ticket Office on 02380 170513 quoting your order number, we can arrange for duplicate tickets to be issued for collection on the day of the event from a specified area.
All items shown on this website are subject to availability and may be changed without prior notice.
All prices are correct at time of production. Occasionally prices may need to be altered. RNRMC Enterprises Limited reserve the right to make such changes without giving prior notice.
Please note that RNRMC Enterprises Limited will take all necessary steps to recover debt from customers who make payment by cheque without sufficient funds to cover the value in their bank account. Where credit card fraud is suspected RNRMC Enterprises Limited will report all details to the Police and where appropriate to the Military Police and the military chain of command.
If you have a query about any of the above please write to the address below;
RNRMC Enterprises Limited
PO Box 991
We warrant that all Products promoted for sale through this site are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.
Specifications on this website of the Products to be sold are not intended to be binding and are intended only to give a general description of the Products. In all other respects, and to the maximum extent permissible, we make no other warranties or promises about the Products, and any implied warranties are excluded.
All Products offered for sale are subject to availability. We regret that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. But if there is a problem we will let you know as soon as we can.
We will treat each order for Products, which is confirmed when you click on the ‘NEXT' button on the Order Confirmation Screen, as an offer by you to purchase the Products subject to these terms and conditions. After placing an order you will be assigned an Order Number, which will be displayed on the screen. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance, after payment by you has been successful, by notifying you that your order has been successful and stating a unique Reference Number ("the Confirmation Page"). The contract between us will only be formed when you see the Confirmation Page.
The Contract will relate only to those Products we have confirmed on the Confirmation Page.
Price and Payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. Prices are liable to change at any time.
Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product's correct price is lower than the price stated on our website we will reimburse you the difference in price between the price you paid and the correct price. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
Payment may be made by any of the methods indicated on our website. We do not offer any credit facilities, so we will not deliver Products to you if you do not pay for your order in full at the time of ordering.
Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused. Risk of damage to or loss of the Products shall pass to you at the time of delivery to the specified delivery address.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the Products supplied provided that you inform us within 10 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy, minus the delivery charge. Products must be returned, together with the delivery note, to us in perfect condition to the address specified on the delivery note.
To cancel your contract with us for the Products you must, within the 10 days, beginning on the day after you received the Product:
(a) contact us via a method explained on the Contact Us page of your decision to return the Products;
(b) return the Products and delivery note to us, immediately, and in the same condition in which you received the Products; and
(c) return the Products at your own cost and risk.
Damaged Products or Incorrect Deliveries
Our warranty contained in 'Products' above is subject to the following conditions:
(i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; and
(ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us by you within 10 days of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us, within 10 days of the delivery date, will deem you to have accepted the Products. In some cases we may require you to return the defective Products to us at its cost. We will examine the returned Product and will, where appropriate, notify you of your refund or replacement Product via email or telephone within a reasonable period of time.
Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or replace the Products free of charge, or refund the price of the Products in question to you.
In addition for defective Products we will refund you reasonable costs incurred for postage of the Product, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the Products.
Distance Selling Guidelines
This site operates in compliance with the Distance Selling Regulations. The purpose of these regulations is to clarify consumer rights when purchasing products and services online. Full details of your consumer rights under the distance selling regulations can be found at http://www.oft.gov.uk/